Shipping & Order
ORDER
Order processing
Order will be processed within 1-2 days depending on the time we receive the order. We only ship order from Monday to Friday. Once the order is ready for shipping, you will receive a notification email and tracking number will be provided. We do not ship packages on weekends or holidays at this point. We do not ship to PO box address. Customers must provide physical address where someone can receive the package.
Change of order
Customer can only change the order on the same day the order is placed. Once the order is processed and fulfilled, we cannot make changes. To make changes, please notify us to cancel the order, then place a new order.
Cancel of order
Since order will be processed within 1-2 days, we must be notified by email at help@shopno19.com the same day the order is placed before we start processing the order. If you miss the processing time, order is shipped from our warehouse, we cannot process the cancellation.
Change of address
If shipping address on your order is incorrect or you want to change the address, please send us an email at help@shopno19.com immediately after the order is placed. If you miss the order processing time, and item is shipped from warehouse, we cannot make the changes.
International orders
We ship worldwide, customers are responsible for paying the shipping fees, customs fee and tax or duties imposed by the recipient’s resided country. Specially attention to EU and UK customers, VAT is to be paid by customers. Shipping fee will be available based on the option which is selected during the check out process. If you are concerned with the shipping fee, you can email us at help@shopno19.com, we will provide an estimated shipping cost which is only for your reference based on the information you provide to us. Final shipping fee may vary once the order is placed. Refer to the shipping fee indicated when checking out your shopping cart for the most accurate information.
Domestic orders in US
We offer free standard shipping for all US domestic orders only. Order will be shipped based on the best available shipping method via USPS or UPS. If you want to receive the order in rush, you can choose expedited shipping option and the cost is to be paid by the customer. Refer to the shipping fee indicated when checking out your shipping cart for the most accurate information.
SHIPPING
Estimated delivery time
Domestic US orders
Standard shipping order: 8-10 business days
UPS shipping order: 5-8 business days
International orders
UPS shipping order: 8-10 business days
Tracking the order
Your package will be shipped from our warehouse in LA. Once the order has been dispatched from our facility, you will receive an email with tracking information which you can use to follow the status of your order.
Lost of package
If your package is lost in transit, the tracking number shows the package is delivered to your address, and you did not receive it. We are not responsible for the lost package. If the package is delivered to wrong address, please provide proof of lost package with your order number and email to us at help@shopno19.com. We are also not be responsible for any stolen or damaged package.
Carriers
Delivery times may vary according to your selected delivery address and the time of your order is placed. We are not responsible for USPS or UPS shipping delays. If any delays should occur please contact the carrier directly. Please allow extra delivery time for the latest situation due to COVID-19.
Our business hours
Monday - Friday from 9am to 5pm. Closed on holidays.
We will try to reply emails the same day. However, if emails are sent after business hours, we will reply the next day. If emails are sent in the weekend, we will reply on the following Monday.